Japanese apologizes

Japanese rail operator apologizes after train leaves 20 seconds early

Japanese rail operator apologizes after train leaves 20 seconds early 
17 Nov 2017 

Japan is synonymous with efficiency, punctuality, humility and a desire for achieving perfection. 
This is best epitomized by a Japanese rail company that apologized after one of its trains departed 20 seconds early from a station. 
The company said it was "sincerely apologize for the inconvenience" caused. The statement came even though the company received no complaints. 
It left many social media users surprised. 

Train crew didn't check departure time correctly 
What happened? 

On November 14, the Tsukuba Express departed from Minami Nagareyama station, located just north of Tokyo, at 9.44.20am instead of 9.44.40am. 
Nonetheless, the Metropolitan Intercity Railway Company felt the need to apologize. 
"The crew did not sufficiently check the departure time and performed the departure operation," it said. 
It added that the crew had been instructed follow procedures strictly to prevent a repeat. 

Passengers didn't notice if anything was amiss 
Fact 

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